Last updated: 2026-01-19
Refund requests are evaluated on a case-by-case basis in line with applicable laws and the nature of the service provided.
This policy explains when refunds are available and the steps to request them. It does not limit any non-waivable rights under applicable consumer protection laws.
If you are on a paid subscription and believe you were charged in error, contact support promptly. We will review the request and respond with available options.
Where refunds are granted, they may be prorated based on actual usage and billing cycle timing.
Credits represent prepaid usage. Purchased credits are eligible for refund within 3 days of purchase only if none of those purchased credits have been used. Once any purchased credits are used, refunds are not available for that purchase. Bonus or promotional credits are not refundable.
If you receive credits via promotions or as goodwill adjustments, those credits are not redeemable for cash and are not refundable.
If a material service outage prevents reasonable use of the product, we may offer a credit or refund at our discretion.
We aim to resolve issues first through service restoration or account credits before issuing refunds.
Submit refund requests through the support channels available within your account. Provide relevant details so we can assist quickly.
We typically respond within a reasonable timeframe. Additional information may be requested to verify eligibility.
For refund questions, contact [email protected].